How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a question and employment based upon your answer show you another question or result.

Before you start, check if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may require to supply supporting documents to advance your claim.

We’ll let you understand the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually slipped up you can ask us to examine our decision.

We can help if you’re in monetary hardship or need special support while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Nominee arrangement in location?

To declare on somebody else’s behalf you need to be authorised.

The individual you’re claiming for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have an arrangement in location to declare on someone else’s behalf.

The individual you’re claiming for will need to start the procedure. Check out how to add a Candidate plan using your online account.

7: Do you desire to claim online?

The easiest method is to declare online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling unhealthy, or need to separate yourself at home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it’s easy to create one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under choose Begin.
7. Select Apply for JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To claim a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to develop one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Regards to use. If you consent to the terms, choose I agree.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account should use an unique email address. You can’t utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and get in responses.
6. You’ve created your myGov account, select Continue to myGov.

After you prove who you are through myGov by going into some details about you, you’ll get a CRN. We’ll check if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: employment Prove who you are to link Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual details and we’ll check them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from one of these files: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity information from among these files:

– Australian driver licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, you’ll need to go to a service centre to finish our identity requirements. You’ll require to offer us an acceptable picture identity file along with any other documents we may ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Sign in to myGov and show who you are to link Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity service provider that offers the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal details, details from your identity files and validate your photo.

Discover how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and employment show your identity.

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your authorization to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get started in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or employment view declare status, then Make a claim.
3. Under Job Seekers choose Get begun.
4. Select Request JobSeeker Payment then follow the prompts to complete your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or employment view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Obtain JobSeeker Payment and follow the prompts to finish your claim.

We’ll inform you if you need to do anything else to finish your claim. We might ask you send supporting files to submit your claim.

You can complete these actions up to 13 weeks before your scenarios change. You can then send your claim 14 days before your circumstances alter. We’ll call you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to declare

To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and link it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Request JobSeeker Payment and follow the prompts to complete your claim.

We’ll inform you if you require to do anything else to complete your claim. We may ask you for supporting files to send your claim.

22: After you claim by phone

We’ll contact you if we need more details.

We’ll send you a letter to let you know your claim result. If your claim achieves success, we’ll let you understand:

– when you’ll get your first payment
– just how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get a receipt informing you:

– the ID variety of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you don’t concur with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to examine our decision.

To do your company with us, develop a myGov account and link it to Centrelink.

You require to show your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or modification from complete time to casual work we’ll need an Employment Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your information and get payments for you.